How to solve the problem of files sent by easymeeting™ that opens externally to the client

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How to solve the problem of files sent by easymeeting™ that opens externally to the client

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Windows© is sometimes set to request authorization to open the file, when a new program is installed on your PC tries to use local files in the Office suite.

The classic case is the sending, for example, a Power Point file through easymeeting™: when a person receives a Power Point through easymeeting™ for the first time, you can display the following dialog box of Windows©:

image385

Dialog File Download: open or save the file?

At this point the procedure is simple:

Uncheck “Always ask before opening this type of file”

Click on “Open”

This procedure must be repeated for each type of file sent with easymeeting™: excel, pdf, image, word, and so on.

 

Sometimes it may happen that this kind of message does not appear and the document will automatically open outside easymeeting™ in the original program, thereby hampering the sharing of files in the video communication session.

If you're using Office 2007 or Office 2010 you need to install the Microsoft Fix it patch: click here for Office 2007 patch or here for Office 2010 patch.

 

If you are using a Windows XP S.O. please check also this chapter.