The Supervisor can take the control of another user’s desktop and, if the remote user accept, the Supervisor can act directly on the remote device.
PC: Take remote desktop control
Then selects “Take remote desktop control”.
The remote user will receive a pop-up window that asks if he wants to give the power to control his PC/Mac to the Supervisor.
PC & Mac: Pop up alert to accept Supervisor remote control
If the remote user authorizes, the Supervisor can act directly on the remote device.
When the Supervisor decides to stop wants back the screen share function, simply activates again the contextual menu and selects “Stop remote desktop control”.
This function has to be enable from a Supervisor that works on a PC, but he can control both PCs or Macs devices.